Donors Need to be Thanked: Outrageous Donor Service, Part 4
Several months ago Bloomerang published this graphic showing data from a study called the Fundraising Effectiveness Project. Much of the information on here is known to most of us – namely, that donor retention is pretty low. But there were two pieces of information...It Starts With YOU: Outrageous Donor Service, Part 1
I had a frustrating experience last week that reminded me how easy it is to forget that we serve others. The experience got me thinking about donor service and the six things you, as a MGO, should watch out for in your relationship to the donors on your caseload....You Can’t Thank Fast Enough
It is always interesting to me how some managers approach the timing of a “thank you” when it comes to giving. It’s as if any kind of delay is acceptable. Let’s make this really personal and see how it feels to you. You come into my office and give me a copy of a book...Sheer Joy Increases Giving
Paul and Rebecca (not their real names) started giving to a social service organization in the early 90’s. They were a conservative couple from an average neighborhood. But they wanted to do good in their community, so their first gift was $50 to a direct mail...TOP RATED PODCAST
Twice monthly, Richard and Jeff address current topics and classic problems in major gift fundraising.
