What Should My Focus Be as I Build Relationships with My Donors?

What Should My Focus Be as I Build Relationships with My Donors?

Have you ever caught yourself not really listening to what your donor is saying on the phone because you’re so busy thinking about how you can get them to meet with you? Or have you ever asked a donor to meet with you, saying you want to get their input, but you...
The Worst Way to Start a Conversation with a Donor

The Worst Way to Start a Conversation with a Donor

The worst way to start a conversation with a qualified donor on your caseload is to bring up any topic related to money. Like… After a gift: “We received your gift of X yesterday. Wow, that was an amazing and generous gift! Thank you.” Before an ask or leading into an...
Why Your Donor Doesn’t Talk About Their End-of-Life Charitable Plans

Why Your Donor Doesn’t Talk About Their End-of-Life Charitable Plans

“How many of your donors have made a planned gift?” A question like this, or really anything related to “planned giving,” strikes terror into your heart and the hearts of every other fundraiser I know, especially those who are not planned giving officers. The concept...
Question of the Month: How do you communicate with major donors who never respond to your outreach, but they do continue giving?

Question of the Month: How do you communicate with major donors who never respond to your outreach, but they do continue giving?

You probably have a donor like this on your caseload: one who gives consistently every year but never responds to any outreach from your organization. How are you supposed to communicate with a donor if they never answer any of your phone calls or emails? Before you...