Are You Listening to Your Donor’s Story?

Are You Listening to Your Donor’s Story?

Many frontline fundraisers do not think about the donor’s story as they are creating and executing their plan with that donor. That’s usually because the pressure to secure the donation has clouded the relationship. Rest assured – this is a normal situation to be in....
Question of the Month: What do major donors want in their first meeting with you?

Question of the Month: What do major donors want in their first meeting with you?

When you’re meeting with a donor for the first time, you probably have a lot going on at your organization that you’re just bursting to tell them about. But that first conversation should really be about getting to know the donor, what they care about, and what...
What Does The New Phone Etiquette Mean for Your Donor Calls?

What Does The New Phone Etiquette Mean for Your Donor Calls?

I recently re-read an article in the Washington Post on the new phone etiquette. Their hot take? “Text first and never leave a voice mail.” And while I get the sentiment behind that, it’s not universal – certainly not when it comes to communication with donors, many...