You Don’t Care About Donors
Recently, one of our Client Experience Leaders told me a story that a major gift officer relayed to him that left me dumbfounded. But, sadly, not surprised. The major gift officer had been working with a donor for a few years when the donor said he wanted to leave a...
10 Ways to Wow Your Major Donors and Win Them for Life
Most non-profits are not focused on serving their donors. It’s a shame, because if they did provide their donors with excellent service, the actual investment compared to the eventual return would be overwhelming. But it takes a lot of upfront investment before your...
Taking a Stand for Valuing Customers
It’s so interesting. Major companies are waking up to the fact that the customer is king – not the shareholder. In a recent article published by CNBC, The Business Roundtable, a group of CEOs of nearly 200 major U.S. Corporations have agreed that a company’s main...
Serving Your Donor Breaks Through the Donor’s Noise
A Three-Part Series on Thanking, Reporting Back and Serving Your Major Donors That Will Break Through Their Noise and Bring Them Joy #3 — Serving Your Donor As I said in the beginning of this series, our donor’s lives are incredibly busy. They get bombarded with...TOP RATED PODCAST
Twice monthly, Richard and Jeff address current topics and classic problems in major gift fundraising.
