by Richard Perry and Jeff Schreifels | Jun 24, 2016 | Attitude, Donor Service, MGO Profile, Service | Communication, Major Gifts, Moves Management, Relationships, Uncategorized
I’ve never met Ruby, but I am sure I would love her if I had. Ruby is the profile of an above-average ideal customer service person of a company in Portland, Oregon. Owner Jill Nelson founded the company in 2003 when she realized, as she puts it, that “business owners...
by Richard Perry and Jeff Schreifels | Apr 27, 2016 | Attitude, Getting Appointments, Meeting Donors | Major Gifts, Moves Management, Stewardship, Uncategorized
“I don’t know what their problem is,” said the MGO. “They have a lot of money. And we all know that money takes care of everything.” And that summed up what this MGO thought of his high capacity donor’s failure to get back to him when he said he would. The donor had...
by Richard Perry and Jeff Schreifels | Jan 15, 2016 | Attitude, Employees, Performance | Development Directors, Leadership, Major Gift Officers, Management, Uncategorized
I recently wrote about what a donor wants: to be known, to be treated as a partner, to be told the truth, and to know that their giving is making a difference. These are the things your donor wants. Now I want to talk to major gift officers about what your managers...
by Richard Perry and Jeff Schreifels | Dec 16, 2015 | Attitude, Choices, Joy, Lightness of Being, Seth Godin | Major Gift Officers, Overworked, Uncategorized
I’m thinking of you today as you are probably facing some pretty daunting end of year stress. As Richard and I have often said, being a major gift officer is one of the hardest professions we know of. If you don’t watch it, it can literally take you down. Recently, I...
by Richard Perry and Jeff Schreifels | Nov 27, 2015 | Attitude, Personal, Strategy, Work Performance | Major Gifts, Moves Management, Uncategorized
Aptitude: A natural ability to do something. Attitude: A settled way of thinking or feeling about someone or something, typically one that is reflected in a person’s behavior. Over the years I have been on an interesting personal and professional journey with...