by Richard Perry and Jeff Schreifels | Nov 3, 2017 | Communication, Integrity, Strategy | Customer Service, Discipline, Moves Management
There’s a funny thing about a promise or commitment. They are so easy to make and, many times, so difficult to deliver on. As I write this I can think of a small list of promises I made in the last several months. I will keep all of them, because that is the right...
by Richard Perry and Jeff Schreifels | Sep 13, 2017 | Disasters | Communication, Customer Service, Uncategorized
Whew! In the United States we are reeling from two major hurricanes and a massive forest fire out west. It seems as though all we have been witnessing the last few weeks is one disaster after another. If you work with a non-profit that is directly dealing with those...
by Richard Perry and Jeff Schreifels | May 22, 2017 | Competition, Service | Customer Service, Donor-Centered, Donors as Mission
Last in a Series: Donors as Mission When Richard and I talk to non-profit fundraisers and leaders about understanding the competition, they get a little irritated with us. Their feeling is that non-profits should not consider other non-profits as “competitors.” I...