What is the ‘Yes’?
What is the ‘yes’ your donor can offer? I recently listened to a Life Kit segment on NPR’s All Things Considered program on the topic of tips for lending money to friends and family. The hot take was, don’t. It can complicate relationships. Well, yes. The...
When You Can’t See the Trees for the Forest
Yes, I know the phrase is “can’t see the forest for the trees,” and it calls out how we can get so wrapped up in the details that we can’t see the situation as a whole. But the opposite is also true, and it’s a significant problem in relationship management...
What your AI Assistant Hears: How Confidential Is Your Conversation?
Guest post by Monika Burchfield, Client Experience Leader Growing up, I watched The Jetsons, a cartoon about the future that included robots, flying cars, video meetings, and conveyer belt wardrobes. While we’re still waiting for a few of those to become a part of...
What Does The New Phone Etiquette Mean for Your Donor Calls?
I recently re-read an article in the Washington Post on the new phone etiquette. Their hot take? “Text first and never leave a voice mail.” And while I get the sentiment behind that, it’s not universal – certainly not when it comes to communication with donors, many...TOP RATED PODCAST
Twice monthly, Richard and Jeff address current topics and classic problems in major gift fundraising.
